FAQ’s

How can I be sure it's safe to send you my gold?

We use Royal Mail Special Delivery, which is prepaid, the envelope provided tamperproof, strong & completely safe and requires a signature upon delivery.

How do you value my gold?

We always aim to give the highest scrap gold price possible and the more items you send us the more we can pay. We provide safe, honest and fair valuation service.

How much do I get paid for my gold?

This will depend upon the purity, quantity and current days fix prices. Our fully trained experts will value your items and make an offer to you based on all of the above and then once accepted, payment will be made to you straight away.

How do I get paid?

Direct (BACS) bank transfer
Your payment is transferred straight into your bank account on the day we receive your items. Most UK banks now operate under the ‘Faster Payments System’, meaning that funds reach customer accounts the same day payment is issued.

BACS payments are processed free-of-charge.

Cash Payments For security
we send cash using Royal Mail Special Delivery. To cover postage and handling fees, we charge £30.00.

PayPal
If you have a PayPal account, we can transfer your payment directly to your PayPal account.

What if there are any gem stones in my jewellery?
Generally, any gemstones will not have a value and can be laborious & costly to remove. If, however, there are any of sentimental value to that you wish to keep, we suggest removing them prior to sending.
Are my items insured in transit to you?
Yes, they are insured up to a value of £750 with Royal Mail, provided they are sent to us in the secure envelope provided with your pack.

If you feel the value should be higher, then you are able to increase the insured amount by taking it to your Post Office and paying a small additional fee.

What happens if the items I sent aren't a precious metal?
This service is completely Free of Charge and your parcel will be trackable and insured up to £750. If you require additional insurance over £750 this is available at a very small cost at the post office.

However if the items you send in have no precious metals then there will be a fee of £12 to return them to you.